Client and Candidate Satisfaction Survey
The service we provide to our clients and candidates is at the core of Think. That’s why each year we survey them to understand how our service is perceived and what we can do to continue to improve it.
In this year's survey clients continue to rate Think as either vastly superior or superior than other agencies (82%) and 85% of candidates are definitely, highly likely or likely to recommend Think to others.
- 96% of our clients rated the quality of our CVs as either Good or Excellent
- 100% of our clients rated our speed of response as either Excellent or Good
- 96% of our clients rated how well prepared candidates that attended interview were as Good or Really Good
- 100% of our clients rated communications during the recruitment process as either Excellent or Good.
- 82% our of clients rated Think Specialist Recruitment as Vastly Superior or Superior to other agencies
- 100% clients said they were Definitely, Highly Likely or Likely to use Think in the future and /or recommend them to a colleague.
- 94% of our candidates rated our speed of response as Excellent or Good
- 72% of candidates rated our service as superior or vastly superior to other agencies
- 91% of candidates rated our communications during the recruitment process as Excellent or Good
- 97% of candidates rated the level of briefing they received as Excellent or Good
- 94% of candidates rated the feedback post interview as Excellent or Good
We are very pleased with the results and will continue to evolve so that both our clients and candidates receive the service they need and we exceed their expectations.
We started using Think as they were able to come up with far better candidates than the bigger agencies we had previously used. And we continue to use Think because of this.
Think understands our company culture and team fit which is a bonus in addition to match candidates with necessary skills and experience.