How would you like to work for a national service provider? Do you have fantastic customer service skills and experience? Are you looking for a role within a business where you can progress and build a career?

We are recruiting for a Customer Service Administrator on a permanent basis.

Ideally, we need someone with good customer care experience, people skills, experience of supporting on team projects and tasks would all be beneficial.

In this type of role, no 2 days will be the same, you'll find yourself supporting your wider team of colleagues and spending time jumping into a meeting on the fly to discuss rota's or hopping into a project to help make several calls to bank workers and find someone to fill an upcoming shift. With the type of job this is day to day, we need people not afraid of a challenge, with confidence and an ability to problem solve.

This role is paying £19,000 and is based in Guildford with the fantastic opportunity of hybrid working! This will require 3 days in the office and 2 days at home! 

When in the office hours will be 9am – 5pm with a half an hour lunch break.

Main duties to include:

• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers.
• Ability to work on own initiative, within defined parameters, to manage time and workload effectively.
• Prioritising conflicting workloads.
• Awareness and curiosity of problem staking them back to the route cause for service improvements.
• Exceptional attention to detail.
• Resourceful and solution focused.
• Flexible approach to changing business needs.

Candidate requirements:

• Confident in dealing with people at all levels
• Adaptable/Flexible
• Open to change
• Uses own initiative
• Motivated
• Can prioritise busy workloads
• Think outside the box and lead changes
• Resilient and resourceful 

Looking for the next step in your career? Think Specialist Recruitment.

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