We are pleased to be recruiting for Customer Service Advisors for a growing business located in Hemel Hempstead.

If you are looking for a position which offers full training and support with great potential to progress, then this could be an excellent opportunity for you!

This company are looking for candidates with strong people skills to help provide high quality customer support to the company’s managers and clients.

This is a fully office-based position, hours are Monday to Friday from 9am to 5:15pm (flexibility on hours can be discussed if need). The starting salary for this role is £21,000. The company offer some fantastic benefits including, free on-site parking, 24 days annual leave, company discount scheme and much more!

Duties:

• Dealing with telephone calls and correspondence.
• To meet the requirements of the company’s clients.
• Ensure that general correspondence is responded to within 48 hours.
• Carrying out daily administrative duties that arise.
• Attending client visit as and when required.
• Ensure all written communications are presented in a clear, concise, and grammatically correct format.
• Following company processes to ensure client retention.
• Listen to customers and identify trends to ensure that improvements take place to match changing requirements.

Candidate requirements:

• Excellent customer service skills
• Confident communicator
• Administration skills
• Must be able to present information clearly and concisely, both verbally and in writing
• Must be able to think ‘outside of the box’ to resolve customer queries
• A flexible attitude to work is essential
• Receptive to changing environment
• Must demonstrate common sense and good judgement
• Experience of Microsoft Word, Excel and Outlook
• Must be able to handle different tasks simultaneously and prioritise a heavy workload

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