We are looking to recruit a Service Administrator for a well-established client based in Hemel Hempstead who are the market leader in their field.

Within this role you will be offering customer support to the sales team, direct customers, and any users of the company products. You will also be responsible for handling and logging enquiries as well as plenty of other office administrative task.

You will need to be a flexible and adaptable person who is willing to get involved in a variety of tasks. 

This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are Monday to Friday 9am to 5pm with a 30-minute lunch break. This position is paying up to £25,470.

This position also offers a number of benefits including hybrid working, free on-site parking, 25 days annual leave and you’ll even get your lunch paid for when working on site!  

Responsibilities:

• Dealing with technical queries over the phone and on email
• Helping colleagues where necessary with resolving queries
• Logging information relating to enquiries and preparing reports for analysis
• Administration and processing returns
• Assist in researching and collating data
• Using high levels of accuracy and attention to detail to identify errors on databases
• Generic office duties such as filing, data inputting, incoming and outgoing post
• Occasionally attend off site events with other colleagues or supplier meetings if required
• Maintain and build internal and external relationships with colleagues and client

Candidate Experience:

• High levels of accuracy and attention to detail
• Knowledge of Excel and Microsoft Office
• Sound knowledge and appreciation of Customer Service
• Confident and able to deal with people at all levels
• Friendly, persuasive, and helpful
• Natural instinct to go above and beyond
• Proactive and hard working
• Happy and willing to turn your hand to any task
• Flexible and adaptable in working in different ways
• Logical and technically minded

Share vacancy