We are pleased to be recruiting for a Customer Service Advisor to join a growing business based in Chesham.

This is a permanent, full-time opportunity to join a progressive, fast-paced company. If you have a passion or thrive within a customer service environment, then this could be the perfect opportunity for you!

We are ideally looking for candidates with customer service experience, who have an excellent telephone manner.

This is a Monday to Friday position, hours are 9am to 5pm with a 1-hour lunch break. This role is fully office-based. This company offer a number of fantastic benefits including a 3% bonus opportunity per quarter based on sales targets, 25 days holiday, free parking on site, excellent pension scheme plus many more.

This position is paying a base salary of £25,000 (after completion of 3 month probation this will move to £26,000).

Duties include:

• Manage incoming phone calls
• Confirming prices, stock availability and deliveries
• Process incoming orders
• Raise quotations when requested
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team KPI’s and targets
• Handle customer complaints, providing appropriate solutions and alternatives
• Keep records of customer interactions
• Ensure all correct information is sent for orders to be fulfilled correctly and on time

Candidate requirements:

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly computer literate and able to adapt to new systems quickly
• Good working knowledge of Microsoft Office
• A strong team player
• Flexible and keen to learn

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