Hemel Hempstead, Hertfordshire
Permanent
£20,000 to £23,000
Reference: 3121
We are pleased to be recruiting for a Customer Service Administrator to join a company based in Hemel Hempstead. This is a fantastic opportunity to join a warm, welcoming, and close-knit team. We are looking for enthusiastic and energetic candidates, someone that is confident in dealing with customers and processing orders.
Starting salary is £23,000 per year + an uncapped bonus scheme. There is also a yearly bonus subject to company performance.
This is a Monday to Friday role, hours are from 8:30am to 5pm.
Duties:
- Updating internal CRM system (tracking and data entry), with accurate and relevant customer information (training provided).
- Working in a team environment to ensure that customer/partner queries are dealt with in a timely and efficient manner.
- Responsibility of managing quotes via our energy platform (training provided).
- Responsibility of processing customer contracts via multiple platforms (training provided).
- Requirement to regularly liaise with customers, partners and suppliers via email or telephone.
- Additional tasks may be assigned, when necessary, by management.
Candidate requirements:
- Organisation is key regarding tracking updates and inputting data for customers.
- Ability to prioritise and manage workload efficiently, paying attention to recognise important opportunities.
- Good mathematical and analytical skills with a logical mind-set and problem-solving abilities with attention to detail and accuracy.
- A strong level of computer literacy.
- Background in customer service required.
- Experience in using Microsoft Excel.
- Training on processes and the industry will be provided.
- Experience of the energy industry would be ideal but is not integral.
Benefits:
- Friendly, passionate team & working environment
- Pension & bonus Scheme
- Regular staff social events
- Informal office dress code
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