We are pleased to be recruiting for Customer Service Advisors for a company who are leaders in their industry, a company that really look after their staff and offer fantastic training and opportunities to progress and develop; along with hybrid working.

This company are looking to grow the customer service team and looking for people with good people skills and customer service experience, this may be within an office/call centre or hospitality/retail too. Or this could be a great route into an office role for someone with GCSE’s, A-Levels or a Degree.

This is a full time, permanent opportunity to join this very successful customer service team within their HQ based in the Maylands area of Hemel Hempstead.

This team operate on a rota pattern, which is Monday-Friday, no weekends, working 37.5 hours a week between 8am and 6pm.

Offering a salary of up to £23,000, plus a number of benefits, progression opportunities, hybrid working and free parking on site.

Duties:

• Provide a first-class service to all customer enquiries
• Answer telephone calls, respond to emails and deal with social media mediums within agreed timescales
• Keep records and notes to support the work of other teams
• Deliver multi-skilled expertise to our customers, along with multi product knowledge
• Communicate with all departments to ensure joined up customer service
• Carry out other related tasks required across the department, as instructed
• Deal with queries & low-level complaints
• Aim for first point resolution in every customer contact
• Be curious in all you do and make suggestions for positive change. Likewise, be receptive to system and process changes
• Some administration tasks are part of this role.

Candidate requirements:

• Excellent customer service skills and experience
• Confident communicator
• Administration skills
• Must be able to present information clearly and concisely, both verbally and in writing
• Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders
• Must be able to think 'outside of the box' to resolve customer queries
• A flexible attitude to work is essential
• Receptive to changing environment
• Must demonstrate common sense and good judgement
• Experience of Microsoft Word, Excel and Outlook
• Must be able to handle different tasks simultaneously and prioritise a heavy workload
• Be able to identify trends in customer feedback and make suggestions to improve customer journeys and experiences

Benefits:

• 4x salary life insurance
• 25 days holiday plus bank holidays
• BUPA private healthcare
• BUPA wellbeing cash plan
• Voluntary dental plans
• Modern working environment with flexible working arrangements
• Pension scheme
• Events, summer BBQ's, Christmas parties, regular pizza lunches etc

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