We are pleased to be recruiting for an exciting company based in Hemel Hempstead. If you have an excellent eye for detail and a passion for Customer Service, then this could be the perfect opportunity for you!

This is a great opportunity for the right candidate to join a positive and passionate team with a family run like feel to the business. This is a 12-month fixed term contract role which is fully office based.

This is a Monday to Friday role, hours being 9am to 5:30pm. The base salary for this role is between £18K to £20K dependent on experience. 

Duties

• Assisting in the customer enquiries.
• Customer communication including email, phone and drop ins.
• Booking repairs and equipment.
• Logging activity and communication and issuing returns number.
• Monitoring and managing turnaround times, stock values and other KPI’s.
• Proactively managing each stage of the customer journey.
• Providing descriptions of the products/equipment to be repaired or updated.
• Approving repairs and/or service that needs to be undertaken.
• Providing estimated costs/prices to customers through quotations.
• Agreeing repair and quotation prices with the customer.
• Liaising with suppliers to complete work on agreed timescales.
• Managing repair upgrade process with customer with regular updates.
• Liaising with customers and suppliers.
• Sending payment requests and invoices.
• Arranging courier collections where required.
• Arranging import and export documentations where required.

Candidate requirements:

• Some proven experience in a similar customer service role required.
• Able to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Competent MS office user.
• Some proven experience in business-to-business customer service.

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