Luton, Bedfordshire
Permanent
We are excited to be recruiting for one of the UKs leading specialists in their industry who are based in Capability Green, Luton. We are looking for a Customer Service Administrator to join this fantastic team on a full time, permanent basis.
The Customer Service department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.
9am to 5:30pm, Monday to Friday.
Duties:
- Processing sales orders
- Answering high volume of calls
- Responding to emails
- Providing information on changes to orders
- Ensuring that the right products are entered at the right price
- Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock as requested
- Processing collections and credits while ensuring the correct reason code is investigated and applied
- Setting up and supporting customers online ordering
- Dealing with orders and other queries
- Managing complaints and queries
- Create ad-hoc reports for customer and sales teams when required using Excel Cube templates
- Following business processes to ensure that we deliver right first time
- Have a good understanding of the processes which we follow to ensure we minimise mistakes
- Undertake special projects to improve the processes and the efficiency of the department as a whole
Candidate requirements:
- Confident in speaking with customers, sales teams to resolve any issues in way of email or a phone call
- Care about the customer and giving them great service
- High levels of both accuracy and attention to detail
- Good communicator both verbal and written – excellent telephone manner
- Works well under pressure
- Numerate
- Team player who works well with others; both in their team and the wider company
- Able to manage their own workload and prioritise appropriately
- Problem solver
- Able to influence others and negotiate a solution
- Customer centric and strives to do their best for our customers
- Self-starter, able to use own initiative
- Embraces and demonstrates Company Values
- Take some responsibility for own development by highlighting any training or support needs
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