We are recruiting for a well known, very busy and growing family run organisation, based in Hertfordshire, but providing services that cover the majority of London. 

This would be a fantastic career path for a Customer Service Assistant who with training and development could quickly step up to become a Resident Liaison Officer for the organisation. 

As part of this role your mission will be to be an active and helpful member of their current team, being the first point of contact and key contact for their customers from the point of consultation, building a relationship through the process all the way to completion of their project. 

This position will be working based on site which will vary dependant on the projects at hand, but will span across East, North and West London and the office in Hertfordshire will require occasional visits once opened fully.

The role is Monday to Friday, a salary of £20,000 to £22,000 plus a £2,000 car allowance is on offer to start. Although there is a clear progression path to become a Resident Liaison Officer which would be paying approx. £26,000+ along with the car allowance. 

Please think carefully before applying - You must be willing to commute with this role, own a full driving license and be comfortable with a lot of driving. 

Duties to include:

• Initial point of contact for all customers, building a longstanding relationship with them and supporting them from consultation, during their project and then at completion. 
• Travelling between project sites to meet customers in person to begin consultations and provide updates to existing customers. 
• Ensure customer eligibility, make sure that customer details are on the system and processed. 
• General system administration and adhoc duties. 

The skills required:

• Full UK Driving License.
• Previous customer service experience is essential, ideally in an environment which demonstrates you are capable of dealing with customer in person and building relationships. 
• Personable, outgoing, warm and friendly personality and character. 
• Ability to build strong relationships with all stakeholders.
• Professional telephone manner.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• The ability to demonstrate empathy with customers and show a clear understanding of their needs.
• Ability to work as part of a focused and determined team.
• The ability to work under pressure.

Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position immediately and looking to book in interviews with a view to starting as soon as the right candidate is available.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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