£30,000 to £35,000
Reference: 1820
Purpose of the Role:
- To improve the monthly cash collection figures, whilst reducing our debt book position against multiple clients
- To ensure that customers are treated fairly at all times, adhering to all regulatory guidelines
- To deliver an excellent customer experience to our customer base through verbal & non-verbal interaction
- To utilise tools available to deliver collection strategies that will maximise collections
- To escalate non-paying accounts through to litigation
- To identify trends on performance and improve propensity to pay metrics
Key Responsibilities:
- To meet all KPI’s to ensure business growth and profitability
- To manage and work the High Value (accounts in excess of £2k) portfolio, ensuring that all contacts are adhered to the call quality measurements
- To deliver and exceed monthly cash collection targets as expected by the business
- Profiling debtors using internal & external tools to improve connectivity with customers
- To review and update all current documented policies and procedures
- To manage and exceed customer expectations through individual interactions
- To build Client relationships with key suppliers
- Taking ownership and using your empowerment to resolve customer queries
- To support the operational team/s when necessary
Experience/Skills:
- A background in Credit Control/Collections is essential
- A good understanding of the litigation process
- Strong customer focus and good telephone manner with strong negotiation skills
- A track record of increasing recoveries
- Ability to communicate professionally with customers and colleagues
- A desire to help others work towards targets and develop their skills
- Ability to manage change
- Confident and good business sense
- Ability to remain calm when under pressure
- The ability to set, meet and exceed targets
- Good understanding of FCA and ICO regulations
Looking for the next step in your career? Think Accountancy and Finance
Think Accountancy and Finance is the finance division of Think Specialist Recruitment, an independent recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: Accounts Payable, Accounts Recieivable, Payroll, Finance Admin, Part Qualified Finance, Credit Control and Bookkeepers.
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