Our client, a global business, whose head office is based in Hatfield, is seeking a Weekend Customer Support Advisor to join their outgoing, friendly team. The role will consist of working on customer queries, assigning work to field engineers and following up on tasks, in an efficient and accurate manner. The ideal candidate will have office-based experience or proven computer skills whether through education or otherwise. The candidate will be available to work Saturday and Sunday every week and have flexibility to cover additional shifts. The company can offer a working environment and fantastic progression opportunities.

Hours:

Saturday 10.00am – 8:00pm

Sunday 10:00am – 8:00pm

Additional hours required to act as holiday cover for shifts such as 6:00am – 14:30 or 14:00 – 00:00.

Overview of duties:

• Provide a personable and professional service, usually under pressure.
• Handle a wide variety of engineering queries from across the UK.
• Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
• Diagnose faults and follow correct course of action.
• Ensuring engineer queries and issues are followed through until completion.
• Problem solving following processes within a busy environment.
• Confidently dealing with engineering complaints, escalating as appropriate.
• Multi-task and make key decisions.
• Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.

Person Requirements:

• Proven computer skills
• Proficiency on Outlook/Excel
• Ability to confidently communicate
• A good team player
• Ability to thrive in a fast-paced high-pressure environment

Key Words – Helpdesk, Support, Administration, Customer Service, Technical, inbound, outbound

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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