St Albans, Hertfordshire
Permanent
£17,000 to £18,000
Reference: 1539
We are currently looking for an Orders and Customer Service Administrator to join one of our leading clients based in St. Albans. The successful candidate will join a medium sized team within our clients vibrant and friendly head office. This role will offer the right candidate an outstanding opportunity to work for a highly reputable company who are at the leading edge of new technology. If you are looking for your next role and an opportunity to further your skill set – Apply now!!
Main duties to include:
- Ensuring orders are processed, stock arrives within expected timescales to avoid delays
- Checking orders are correct and are ready to ship on the system.
- Adding and setting up new customers to the system.
- Remain in contact with the Sales teams to update them on their orders and stock delays.
- Updating and sending individual back order report daily to the Sales teams.
- Liaising with Purchasing to order stock and request updates on lead times.
- Work with the Build Department to ensure orders meet the agreed date for the customer.
- Working with Logistics and Warehouse Departments to ensure orders are dispatched.
- Communicate with accounts to override orders, credit accounts and leasing deal approvals.
- Processing returns and providing customer service for customers.
Candidate Requirements:
- Intermediate to advanced Excel skills
- Accurate data entry
- High level of initiative and self-motivation
- Good communication skills and confidence to communicate effectively across a team
- An approachable and supportive character
- Experience in customer service and administration is desirable - not essential!
- This role is suitable for a graduate that has an analytical mind and strong communication skills
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