Our client, a global business, whose head office is based in Hatfield, is seeking a Customer Support Executive to join their outgoing, friendly team. The role will consist of working alongside internal and external teams, handling inbound calls and following up on tasks, in an efficient and accurate manner. The ideal candidate will have office-based experience or proven computer skills whether through education or otherwise and be available to work Monday to Friday. The company can offer a great benefit, friendly working environment and fantastic progression opportunities.

Working Hours:

Monday to Friday split between 2x shifts 8:00am - 4:30pm and 9:30am - 6:00pm

Overview of duties:

• Be a trusted first point of contact to third party services customers and engineering colleagues.
• Liaise with all departments internal and external
• Generate invoicing and management information packs accurately within tight timescales
• Handle a wide variety of engineering queries from across the UK.
• Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
• Ensuring engineer queries and issues are followed through until completion.
• Multi-task and make key decisions.
• Problem solving following processes within a busy environment.

Person Requirements:

• Proven computer skills
• Proficiency on Outlook/Excel
• Ability to confidently communicate
• A good team player
• Ability to thrive in a fast-paced high-pressure environment

Key Words – Helpdesk, Support, Administration, Customer Service, Technical, inbound, outbound

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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