We are pleased to be recruiting for a well-respected manufacturing business based in Hemel Hempstead. This company is well established in both the UK market and overseas. They are passionate about customer service and are committed to long term relationships with its customers and employees.

Our client is looking for a UK & Export Coordinator and the role exists to ensure all UK and Export customer orders, enquiries and queries are dealt with efficiently and accurately so that customers receive the best service possible. In addition, that all sales and marketing opportunities are fully exploited from any customer contact, always promoting the best possible perception of the company.

Duties:

• Support new and existing customers from enquiry to receipt of goods
• Maintain all key shipping documentation and records for internal and external purposes
• Ensure all phone calls and emails are answered promptly, courteously and positively
• Process all customer orders and enquiries efficiently and accurately, and according to the legal requirements for exporting products.
• Identify and develop sales opportunities
• Ensure all leads are passed to appropriate contacts

Candidate requirements:

• Beneficial but not essential - Previous experience of coordinating the whole customer service and export process, including working with freight forwarders
• Export/ Letter of credit experience
• Educated to GCSE/equivalent standard
• Literate, numerate, keyboard skills, PC literate
• Experience working with sales and/or customer service issues
• Experience working with external customers, repeat customers

• A passion for customer service – getting a result for the customer
• Attention to detail
• Ability to manage own time/prioritise
• Communication and listening skills
• Problem solving skills

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