Think Specialist Recruitment have registered some fantastic opportunities to join a market leader’s UK head office based in Watford. We are seeking Customer Service/Order Management Executives to join a team who play a key part within the business.

Working in an open plan, corporate office you will be joining an established team renowned for delivering first class customer service at all times. The main duties of the position include answering incoming calls and emails, processing orders, stock checks, arranging deliveries and resolving any issues which may arise. Once fully trained there will be a project to manage alongside other team members. Other key requirements include a fantastic telephone manner, professional approach and the ability to work within tight deadlines/timescales. 

The business offers progression opportunites and fantastic benefits.

Previous customer service experience is essential alongside project management / lead. If you feel you have the relevant skills and experience then please get in touch.

Duties to include:

• Be proactive with – internal & external customers
• Manage all incoming calls (including orders)
• Handle all incoming e-mails to shared mailboxes
• Responsible for issue resolution
• Responsible for logging a dispute when applicable
• Responsible for capturing and documenting customers details on internal CRM
• Responsible for exceptional emergency order management flow
• To work collaboratively with the Share Service Office to ensure all SLAs and KPIs are met and maintained
• Contribute to process improvement and standardisation
• Project Management and Change Management

Candidate requirements:

• Strong communication skills
• Experience using CRM systems or SAP desirable 
• Order Processing and Project Management experience is essential.
• Team player with the ability to work individually
• Excellent relationship building skills
• Ability to work in pressurised situations
• Good IT skills, quick learner of new systems

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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