Head of Customer Services
Date Added: 21st September 2017

Castle Donington, Other

Permanent

£55,000 to £65,000

Reference: TSR.833

 Think Specialist Recruitment are delighted to be partnering with a global market leader to recruit a Head of Customer Service for their front line customer service department.  A globally recognised brand synonymous to their sector, their service is imperative to their success and reputation.  Offering a fantastic culture, working environment and benefits, this job opportunity offers a rare opportunity to be hired externally into the business at this level.  We are seeking candidates with senior customer service/contact centre management experience that have held responsibility for a large department of customer service focused teams.

 This role will take ownership of a department of around 200 contact centre staff and will have 3 direct reports (Customer Service Managers) on a day to day basis, working to ensure all company KPIs are met.  We are looking for candidates that have worked to Senior Contact Centre Manager or Head of Contact Centre/Head of Customer Service level previously. 

 

Duties to include:

 

Candidate requirements:

 

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