We are currently recruiting for our market leading client with their head office based in North-West London, they are looking for a competent Customer Service Support candidate that speaks fluent Italian AND English to join their fun and friendly team in a FULLY remote based role in a permanent position.

The successful candidate will be providing support to global customers who have purchased their equipment and require assistance of a technical nature. No previous technical knowledge is required, full training is given.

The role will be remote working and all equipment required to do the role will be provide, candidates will need to speak Italian AND English, written skills are beneficial but a fantastic system which translates spoken language into text is used.

Previous customer support experience is needed to a degree, this can be face to face and in retail/hospitality or in an office based role, what is very important is that you have a positive and friendly character and the ability to learn product knowledge and pick up new systems.

This position will be paying up to £27,000 (Dependant on experience), 25 days holiday plus bank holidays, company benefits and bonus and is working Monday to Friday, 9am to 5pm; full equipment for the role is also provided.

Key Responsibilities:

• Provide an excellent level of service to customers in the EMEA region.
• Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services.
• Provide technical support on products to ensure quick and efficient resolution.
• Troubleshoot technical issues until resolution.
• Escalate technical issues to a colleague as required.
• Respond to customers via phone, email and helpdesk system/online chat.

Candidate requirements:

• Fluent in Italian AND English.
• Previous use of Zendesk would be beneficial, but not a requirement, training provided.
• Strong customer service or helpdesk experience again beneficial, but any customer facing experience of use.
• Ability to deal with technical questions and learn new product info.
• Excellent communication skills both written and verbal establishing good working relationships.
• Excellent organisational skills and accuracy to detail.
• Proficient in all Microsoft Office Packages particularly Microsoft Excel.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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