We  are currently recruiting for our market leading client based in North-West London, they are looking for a competent Helpdesk/Technical Support candidate that speaks fluent Italian to join their fun and friendly team. The successful candidate will be providing support to global customers who have purchased their equipment and require assistance of a technical nature. The role will be remote working but candidates will ideally be based around the Greater London area and must have both fluent Italian language skills and previous customer support experience, along with the ability to deal with technical questions.

Key Responsibilities:

• Provide an excellent level of service to customers in the EMEA region.
• Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services.
• Provide technical support on products to ensure quick and efficient resolution.
• Troubleshoot technical issues until resolution
• Escalate technical issues to a colleague as required
• Respond to customers via phone, email and helpdesk system/online chat

Candidate requirements:

• Fluent Italian
• Strong customer service experience
• Ability to deal with technical questions
• Excellent communication skills both written and verbal establishing good working relationships.
• Excellent organisational skills and accuracy to detail.
• Proficient in all Microsoft Office Packages particularly Microsoft Excel.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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