Are you interested in style and fashion trends?

Do you want to work for a modern, dynamic company?

Can you speak both Finnish and Swedish fluently?

My client, a chic company based in St Albans, is looking for a Customer Service Advisor to join their team on a permanent basis. An exciting opportunity for someone who speaks Finnish & Swedish, who has some interest in fashion, and can provide friendly and approachable customer service to partnering businesses and potential businesses clients. This role offers the chance to work for a well-known brand, offers a generous pay and bonus package and good benefits on top!

Key Responsibilities:

• Handling inbound enquiries via telephone
• Resolving customer queries by email, live chat and social media
• Offer suggestions and advice to customers about which products are best performing and what is best to stock
• Process customer orders
• Exceeding customer expectations by providing an excellent level of service
• Handle escalated queries calmly and professionally
• Working well in a team
• Speaking to customers and handling enquiries in a proactive and professional way, aiding them to meet their business’s needs
• Representing the brand well, displaying enthusiasm about their products

Person Requirements:

• Fluent in both Swedish & Finnish
• Business level English
• Strong computer/ software skills, able to learn a new system quickly (full training on SAP)
• Outgoing and friendly personality

Key Words: Finnish, Swedish, Nordic, Fashion, Beauty, SAP, Customer Service, Customer Support, Support Executive, B2B, Business to Business.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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