We are pleased to be working with a prestigious business based in Hemel Hempstead who are looking for a Client Services  Advisor to join their team. This role is crucial to their operations and you would be responsible for guiding clients through their ‘journey’ and ensuring that a fantastic service is received.  Advisors will need to have both strong administrative skills and excellent customer service ability. 

We are looking for candidates from any background or industry sector but you MUST be well spoken, immaculately presented and have strong customer facing skills. 

Overview of duties:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the business.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments as required.
• Receive and make telephone calls as required.  Provide a full messaging service including divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Contact clients by telephone, email or letter to arrange appointments.
• Process and distribute incoming and outgoing mail, filing and retrieving paperwork and photocopying and faxing as necessary
• Enter data on to client computer records as required and ensure data accuracy at all times, ensuring that all new patients are registered onto the computer system promptly and accurately, supporting clinical staff with the registration process as required.
• Undertake duties in relation to patient billing including preparation of treatment costings, invoices, communicating with patients and taking payments.
• Maintain patient confidentiality and information governance procedures at all times.
• Ensure the appropriate ordering of stationery and supplies
• Make and serve refreshments, ensure the kitchen is kept clean, and tidy the waiting room in turn with other staff in order to maintain a safe and tidy reception area.
• Make all necessary preparations to receive clients.
• Carry out any other supporting administrative duties as requested including receiving payment from clients issuing of receipts and banking of same. 
• Undertake any training required by the business including all mandatory training requirements.
• To work flexibly as part of the team and to undertake any other relevant duties as required in the post.

Candidate requirements:

• Excellent telephone manner and customer service/communication skills
• Smartly presented
• Strong administration skills
• Good team player, able to work to own initiative
• Pro-active, friendly and helpful character

Hours/benefits:

• 40 hours per week between 8am and 8pm
• Some weekend work required
• 25 days holiday
• Pension scheme
• Other benefits including discounted services within the business

Looking for the next step in your career?  Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support. 

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