Luton, Bedfordshire
Permanent
£25,000 to £30,000
Reference: TSR.497.Ltn
We are recruiting for a Customer Service/Office Supervisor job opportunity based in Luton working for an international company within the baby, infant and children’s toys and merchandise sector. As part of international growth, a dedicated UK based office has been set up and will be paramount to the future growth and development of the company and will be responsible for further drive of the brand here in the UK and Irish markets.
This is a highly exciting time to become part of a global business and play an important part of the growth and success of their UK business. The Customer Service Executive role is vital to the start-up of the operation and has scope to develop to into a Customer Service Manager role in a short time.
Overview of role:
- Overseeing all administration within the new office.
- Answering customer/client calls and queries
- Dealing with daily customer enquires in relation to stock, orders, invoicing.
- Day to day liaison with key stakeholders within the business in the UK and at US.
- Working closely with 3PL distribution provider
- Ability to attend client meetings in a professional manner if needed.
- Setting up new customer accounts and ongoing maintenance of customer records
- Working closely with our US head office the smooth processing and invoicing of customer orders
- Management of incoming and outgoing expenses with our US head office.
- Provide general reception and administrative duties, welcoming of guests and assisting with bookings/travel
- Provide administration support to field based operations team including sending reports, letters and collating information
- Assist the Country Manager in the organisation of trade shows.
- To participate in marketing activities as required such as product launches, promotions, advertising, exhibitions, etc.
- Maintain excellent product knowledge on the whole product range.
- To maintain a good awareness of market and competitor activities and report as necessary.
Candidate Requirements:
- You will be a dynamic and hands-on person who is comfortable working in a very small team environment.
- Previous customer service and administration experience is essential
- You will be comfortable with taking on a hands on role that requires a lot of customer contact.
- The role is office based so you will need to live in a reasonable proximity to Luton to allow access to the office on a daily basis.
- You will have strong skills in numeracy, communication (both written and verbal) and have excellent analytical and IT skills.
- You will be happy to take direction from the Country Manager but also be able to work autonomously without too much hand holding.
- Last but by no means least - you will bring energy, drive and a good sense of humour.
If you would like to be considered for this role, please apply now and we will be in touch with shortlisted candidates ASAP.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
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